Warranty Policy
What does this warranty cover? (Not Eligible for B2B customer)
- During the warranty period, if the original manufacturer of the material or workmanship of the product is deemed to be defective, SP Silicon Power will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of SP Silicon Power and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
- SP Silicon Power may, at its option, either: (1) repair or replace the Product with a new reconditioned or refurbished Product of equal or greater capacity, or another equivalent product; or (2) refund the market value of the Product at the time of purchase and the warranty claim is made to SP Silicon Power if SP Silicon Power is unable to repair or replace the Product.
Refund Policy (Not Eligible for B2B customer)
- Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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30 DAY RETURN POLICY |
RMA Authorization (customer needs to contact us for an RMA number) |
Yes |
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Does return have to include all accessories? |
Yes |
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Does return require original packaging? |
Yes |
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When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
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When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
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Refunds for delivery costs |
Quality issue only |
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Refund for return shipping costs |
Quality issue only |
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Refund for lost/damaged item returns |
Take responsibility for the returns with a prepaid shipping label only |
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Return RMA validity |
30 days (from the date the RMA was created) |
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Return from overseas - customer taken it there |
Not accepted |
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Return from overseas - we shipped it there |
Accepted, but only for a refund |
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through SP Silicon Power’ online stores, please contact retailers for refunds. For quality-related issues, please see below.
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Unauthorized returns |
Not accepted |
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For what reason is an RMA accepted? |
Product quality only |
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Is an RMA accepted for a refund? |
No, only for a replacement |
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When does the warranty start? |
The date the item was purchased |
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How long is the RMA claim time? |
Within the warranty time |
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Troubleshooting results? |
Yes |
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Do I need SN/pictures / videos? |
SN or visible proof depicting the defect are required |
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Return needed? |
Warranty can be processed without returns in certain cases, at the discretion of SP Silicon Power |
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Should I keep all the accessories in case of a return? |
Including, but not limited to |
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Should I mark the RMA no. on the outgoing package? |
Yes |
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Will I receive refunds for delivery costs? |
Yes |
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Will I receive refunds for return shipping costs? |
Yes |
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Who pays the shipping fee for shipping back the unauthorized return package? |
The customer |
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Does a return require the original packaging? |
No |
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Does the warranty apply overseas? - a customer brought it there |
The limited warranty is restricted to the country of purchase |
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Does the warranty overseas? - we shipped it there |
The limited warranty is restricted to the country of purchase |
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Is there a warranty for free products? |
No |
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Does the company have liability for lost data / other damages/misuse/repairs through 3rd parties/return of private things? |
No |
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Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? |
The customer |