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Warranty Policy
Warranty Statement
Silicon Power Computer & Communications Inc. provides warranty service for our digital storage products. This warranty is subject to the following conditions: During the warranty period, under normal use, if a product fails due to manufacturing or material defects, Silicon Power will repair or replace the product at the same level, and customers will not be responsible for any labor or parts replacement costs. We may update or supplement these warranty terms periodically, with the most recent version on our website taking precedence.
However, this warranty does not apply to:
- Damage caused by accidents, intentional destruction, improper use (such as not following product instructions, using the product beyond its intended design purpose, or for fixture or testing purposes), or improper installation (such as use on incompatible or non-conforming equipment with the product's design).
- Misuse, abuse, neglect, unauthorized repairs, or unauthorized modifications or alterations of parts by the user.
- Products damaged by natural disasters or power issues, such as insufficient voltage, excessive or unstable power supply, or prolonged lithium battery charging.
- Product labels are unclear, damaged, missing, illegible, or visibly compromised.
- Products purchased through unauthorized distribution channels or secondhand resale markets.
- When the warranty seal or anti-tamper label is altered or damaged.
Disclaimer
- Important Data Backup Reminder: Before sending your SP Silicon Power product for repair, please back up all your existing data. We cannot guarantee data integrity during the repair process.
- Silicon Power is not responsible for any product damage or loss resulting from improper shipping or packaging during transit to our service center.
- Silicon Power will not be liable for any personal injury or loss arising from the application of this product in equipment where product defects or failures could result in death or injury. This includes, but is not limited to, medical or medical-related devices, aircraft, traffic control systems, disaster prevention systems, combustion systems, and nuclear facilities.
- To the maximum extent permitted by law, Silicon Power shall not be liable for any tort, indirect, incidental, or consequential damages arising from product use, including losses of profits, business investments, goodwill, data, or damages to other equipment used in conjunction with Silicon Power products.
Conditions Necessary for Warranty Fulfillment
When seeking warranty services from Silicon Power, consumers should provide one of the following supporting documents to verify the original purchase date of the product.
- Warranty Certificate
- Proof of Purchase
- Product Registration Details
Product Support & Service Information
If you've purchased a Silicon Power product and are experiencing issues that need repair, we recommend following the solutions below. This approach helps you quickly troubleshoot any usage concerns on your own or get fast, reliable service directly from Silicon Power.
- For product-related issues, you can check out our FAQs, software guides and user manuals in the downloads section, or use our compatibility search feature to quickly identify and troubleshoot any problems you might encounter.
- Simply return your product to your original place of purchase for hassle-free after-sales service, handled according to your dealer's warranty terms.
- You can submit your repair information through the [RMA Service] section on our website and mail your product to us.
- Silicon Power RMA Department 5F, No. 308-10, Section 1, Datong Road Xizhi District, New Taipei City 221 Taiwan
- Reach out to our customer service team for comprehensive after-sales support and service details tailored to your needs. Support Hours: Monday through Friday, 9:30 AM - 12:30 PM and 1:30 PM - 6:30 PM (Pacific Time). Need help after hours? Drop us a line via email and we'll get back to you!
- When you receive your repaired or replaced product back from us, please take a moment to verify everything is correct. If there are any issues with the quantity or specifications, simply reach out to our customer service team within three days of delivery. Please note that we're unable to process claims submitted after this timeframe.
Other Disclosures
- SP will either replace it with a refurbished、new one or repair it to be functionally equivalent to a new one. Hence, the repaired product that you receive might not be the one you originally sent.
- Due to ongoing technology or in case of discontinuity of any product, SP will be unable to repair the product, and therefore replace the product with a comparable one.
- The new, refurbished or functionally equivalent product provided by SP under the Warranty Service will be warranted for the remainder of the original warranty period.
- To continuously improve the quality and performance of our products, SP reserves the right to change the appearance, content or specifications of our products without prior notice.
- For limited Lifetime Warranty products, the warranty service starting from the original purchase date until the end of product life cycle. (The end of product life cycle is determined by SP).
Return Policy
You may return your product to Silicon Power within 30 days of the delivery date if you are not satisfied with it. All returned items must be in new condition with its original package. If your original item came with free items, you must return all associated items to get a full refund. Silicon Power only refund the purchase price of the returned item; shipping fee and the retail value of any free items you keep are nonrefundable.
Restocking Fees
A 15% restocking fee of the purchase price applies if items are returned in following conditions:
- The item has been opened
- The item was not received by customer in defective or damaged condition