Statement from Silicon Power

Silicon Power (SP) has recently become aware of discussions regarding our RMA handling procedures. After an internal review, we found that our standard operating procedures were not fully followed, resulting in a service experience that did not meet our standards.

We have taken immediate action to strengthen internal training and process management to ensure consistent service quality. All product warranties remain governed by the Warranty Policy on our official website. We sincerely appreciate the community’s feedback and remain committed to providing reliable products and professional support.

Silicon Power